Contact Us

Toll-free (all branches): 1-866-230-7700
Monday - Tuesday: 9am-5pm
Wednesday: 10am-5pm
Thursday - Friday: 9am-6pm

For assitance after hours please contact Sonoma Online Technical Support at 1-888-CREDIT-U (273-3488) or email Sonoma Online Technical Support.

To report a lost or stolen card, please refer to the 24-hour telephone service below.

Collabria Financial credit card: 1-855-341-4643
Outside North America call: 1-647-252-9564

Credit Union Debit Card:
Online Banking Technical Support:

Use the Lock’N’Block feature of your debit card to immediately lock your debit card and block specific transaction types by using our mobile app, mobile web or online banking. When using this feature your card is "locked" and all transactions are automatically declined.

Have a question about your finances, East Coast Credit Union, or simply opening a new account? Here are some ways you can contact us.



Email any branch
Toll Free (all branches) 1-866-230-7700
MemberDirect* online support  24/7 1-888-273-3488
TeleService* (account access by phone) 1-800-963-4848
Travel Insurance 1-877-885-2847
Antigonish Branch 902-863-6600
Baddeck Branch 902-295-3477
Business Services Antigonish Branch 902-863-6600 ext. 1013 or 3106
Business Services Dartmouth 902-464-7132
Business Services New Glasgow 902-752-3102 ext. 3105
Business Services Port Hawkesbury 902-625-6969
Dartmouth Branch 902-463-4220
Downtown Halifax Branch 902-453-1300
Elmsdale Branch 902-883-3260
Fall River Branch 902-860-3888
Havre Boucher Branch 902-234-2523
Inverness Branch 902-258-2045
L'Ardoise Branch 902-587-2414
Louisdale Branch 902-345-2015
Mabou Branch 902-945-2003
New Glasgow Branch 902-752-3102
Port Hawkesbury Branch 902-625-0190
Port Hood Branch 902-787-3246
Sackville Branch 902-865-7870
Sheet Harbour Branch 902-885-2021
St. Andrews Branch 902-863-3877
St. Peter's Branch 902-535-3101

For branch and ATM locations, please use our  branch locator.

*To access your account through MemberDirect or Teleservice for the first time, and to obtain your password for both, please speak to a Member Service Representative at your branch. 


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