UPDATED: April 9, 2025

Thank you for your patience.

The banking system upgrades are on schedule and online, mobile, and telephone banking, and Interac e-Transfers® are back online!

To understand the full scope of impacts, please review the Member Information Insert

NEW Business Members: We have become aware of an issue logging into Quickbooks. We apologize for the inconvenience and appreciate your understanding as we actively work on a solution.

Logging into banking for the first time

• Log in: Log in to online banking and the app with your NEW Member ID and existing Personal Access Code (PAC/password).
  • Please attempt to log in no more than twice. A third unsuccessful attempt will result in a 24-hour lock out. Please contact your branch for assistance if necessary.

• Lookup your new Member ID on the letter we sent you in the mail or use this tool to lookup your new Member ID.
  • The lookup tool requires the use of the email address on your account and only works for personal accounts, not for business accounts.

• 2-Step Verification: Re-enable your 2-Step Verification settings as prompted to either your mobile phone number or email address.

• Saved Login Profile: Save your online login profile by selecting “Remember Me”.
  • If you already had a saved login profile you may need to remove the old profile first by choosing Manage Login Profiles then delete. On the mobile app, you may need to delete and re-install the app to reset this feature.

• Accept the update to the mobile app, if prompted.

Logging into business banking for the first time

• All of the above, plus ...
• Small Business Setup: Accept the upgrade to Small Business Banking and the Direct Services Agreement.
• Delegates: Set up your Delegate Profiles in the Delegate Manager.
• Account Consolidation: Consolidate your accounts in the Account Consolidation Manager.

Helpful tips to ensure a smooth transition to our new system

• Telephone Banking: You will need your new account number to access telephone banking. This can be found in online banking and the app, or you can call 1-866-230-7700.
• Scheduled Transfers and Payments: These may not be viewable in online banking. However, they will be processed and paid as usual.
• Transaction History: To view your transaction history, you may need to view your e-Statements instead of your Account Activity.
• Alerts: Your alerts will need to be reactivated. Set up your security, balance and activity, and member service alerts in online banking.
• Interac e-Transfer: Set up your profile, update your Autodeposit to your new account number, and re-enter your recipient list. Members may experience some slowness in the first few days, but this should go back to normal soon.
• Link Credit Card: You will need to relink your East Coast Credit Union credit card to your account.

• Set up your Online Login Profile by selecting “Remember Me” and name your login profile.
• Set up Quickview for up to three accounts from the home screen.
• Set up biometric login, available for Android and iPhone users, through the Settings menu and select “Biometric Setup”.

Need help or have questions? Don’t hesitate to get in touch. We’re always happy to help.

What’s changed?

• Your personal accounts are consolidated to a convenient single view in online and mobile banking.
• Various online and mobile banking settings have been reset and will require your input upon login.
• Going forward, your loan line of credit (if applicable) will no longer be linked to a chequing account. You are required to transfer directly from your Loan Line of Credit using online, mobile, and in-branch banking.
• Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history.
• Your Savings account interest may be paid on a new schedule.
• If you use the Inter-Credit Union System (ICU), contact us directly to learn about alternatives to avoid a temporary disruption performing transactions at a credit union other than your own.