We know how easy email can be, but it’s not secure enough for sharing your account details. To protect your privacy, we’ll never send sensitive account information via email. Your new member ID will only be mailed to you.
If you need to update your contact information or have any questions please contact us at eastcoast@creditu.ca or 1-866-230-7700. You may also update your contact information yourself in online banking HERE (desktop only)
Most East Coast Branches
We are building a stronger banking system
Please Note: Some of the details and links on this page are not relevant for members of our LaHave River branch. If you are a member of our LaHave River Branch, please go HERE for information relevant to you.
Our online, mobile, and in-branch banking systems will be evolving to continue providing modern, flexible solutions to support you and the communities we serve.
These system enhancements will provide a variety of benefits, including a modernized digital banking experience, and the ability for us to readily offer new products and services to support all your financial needs, both in-branch and online.
Please bookmark and check this page regularly for specific details on what to expect as we get closer to launch.
Update: January 2025
We’re excited to share that we will be upgrading our app and online banking in the coming weeks!
Our system upgrades are progressing as scheduled and our teams are getting ready to support you through the transition. We want to make sure this transition is as seamless as possible for you.
Keep an eye on your mailbox for a letter from us that will provide you with important information about your membership, anticipated member impacts, and details about the systems upgrades. Looking for more information now? Take a moment to review the information below and reach out to us if you have any questions.
Please review our Member Information Insert to learn the steps to take before, during, and after the upgrades.
Please note, throughout the upgrade weekend, you will continue to have access to our ATM network and your debit card will continue to work as usual.
1. NEW: Can you send me an email instead of a letter?
2. What is changing?
> Our mobile app and online banking experiences will be refreshed to ensure a smoother and more modern member experience. This means a new look and feel as well as better functionality and user experience. Android users will now be able to choose a biometric login option.
> Our in-branch banking system will be updated. We anticipate minimal disruption to in-branch services for members.
> Your member number, account number, and online banking login will be updated. Important information about these changes will be sent to you in the mail.
> Credit unions throughout Atlantic Canada are upgrading their banking systems. If you sometimes do in-branch banking at another credit union, please be aware that our Inter Credit Union (ICU) services will be temporarily disrupted as each credit union upgrades their system. To discuss the alternative services we have available, please contact us using the information below.
If you need to update your contact information or have any questions please contact us at eastcoast@creditu.ca or 1-866-230-7700. You may also update your contact information yourself in online banking HERE (desktop only).
> Our in-branch banking system will be updated. We anticipate minimal disruption to in-branch services for members.
> Your member number, account number, and online banking login will be updated. Important information about these changes will be sent to you in the mail.
> Credit unions throughout Atlantic Canada are upgrading their banking systems. If you sometimes do in-branch banking at another credit union, please be aware that our Inter Credit Union (ICU) services will be temporarily disrupted as each credit union upgrades their system. To discuss the alternative services we have available, please contact us using the information below.
If you need to update your contact information or have any questions please contact us at eastcoast@creditu.ca or 1-866-230-7700. You may also update your contact information yourself in online banking HERE (desktop only).
3. Why are you making changes?
> Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.
> A modernized banking system will enhance our efficiency, enable the evolution of our products and services, and create opportunities for seamless implementation of future innovations.
> A modernized banking system will enhance our efficiency, enable the evolution of our products and services, and create opportunities for seamless implementation of future innovations.
4. How can I stay informed?
We are using all of the communication methods listed below to keep you well informed.
> Bookmark this page and check back regularly.> Follow us on Facebook.
> Subscribe to our emails.
> Look for our messages in online banking and in the app.
> Look for a letter from us in your mailbox, in the coming weeks.
To be sure you receive our messages, please contact us at eastcoast@creditu.ca or 1-866-230-7700 to confirm we have your correct contact information. You may also update your contact information yourself in online banking HERE (desktop only).
5. Who do I contact if I have questions?
You can email us at eastcoast@creditu.ca or give us a call at 1-866-230-7700
6. How will I know this isn’t part of a scam?
If we call you, we won’t ever ask for sensitive information like your credit card’s expiry date or CVV number, or your password, PAC, or PIN. It’s very important for the security of your account to keep your information as up to date as possible and not to share access to your accounts or login information.
If you are ever in doubt, please email us directly at eastcoast@creditu.ca or give us a call at 1-866-230-7700.
7. Will my finances and personal information remain safe and secure?
Yes! We value the trust our members have in us and are committed to providing safe and secure financial services and advice. We will continue to keep member data private and confidential.
