Give us a call
Monday & Tuesday: 9am - 6pm
Wednesday: 10am - 6pm
Thursday & Friday: 9am - 6pm
Toll-free: 1-866-230-7700
After hours: 1-888-CREDIT-U(273-3488)
Other ways to get in touch
Email us
Drop us a line and we’ll get back to you within one business day.
Book an appointment
Connect with us how, where, and when you want, even by video.
Visit us
Pop by your local branch so that we can talk face-to-face.
Coad-e is here!
Introducing, Coad-e!
We're thrilled to introduce our newest team member, Coad-e. Coad-e is our AI Advisor who can answer any questions you have on our website, 24/7. You can find Coad-e in the bottom right corner of every page. They can help you find solutions on many topics, such as:
- Product solutions
- Finding a branch
- Booking an appointment
Update your contact information
Change happens!
You move into a new house, get a new cell phone number, or no longer have a land line in your home, or maybe you changed your email address.
How can we help?
Here are some of the things we can help with
We bring the branch experience to you with our email, phone, and video capabilities.
Pay your monthly bills
Wish you could pay your bills from the comfort of home? Our experts can show you how, or even do it for you when you connect over the phone or on a video call.
Set up online and mobile banking
Need a hand with online or mobile banking? Our experts are here to help you get started. Enjoy one of the most convenient ways to bank with us.
Connect to our advisors
No matter what kind of financial advice you’re looking for, we have a specialist who can help. Get connected easily through phone or video call.
Have specific needs?
We’ve got you covered
Lost your credit card? Forgot your PIN? Need to update your address? It’s all good. We’re here to help sort out your issues and provide the support you need.
Credit card support
A lost or stolen credit card doesn’t mean all is lost. With round-the-clock fraud monitoring and protection services and online access to your account info, we can sort things out. Fast.
Call toll-free: 1-855-341-4643
Outside North America:
1-647-252-9564
Debit card support
With Lock’N’Block, you can lose your debit card without losing your shirt. Learn how to protect yourself from fraud by locking your card or blocking specific transaction types, with just one click.
Call toll-free: 1-888-277-1043
Online banking technical support
There’s nothing worse than not being able to access your accounts online. Our tech support experts are available to help you connect with ease and keep your issues to a minimum.
Call toll-free: 1-866-230-7700
Email:
eastcoast@creditu.ca
Appointments
Book an appointment with us
From day-to-day banking to life’s big events, we’re here to answer your questions and put your mind at ease. Book an appointment where, when, and how you want to discuss:
- Opening a personal or business account
- Applying for a mortgage or loan
- Getting a financial check-up
- And more
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