UPDATED: March 18, 2025

Thank you for your patience.

The banking system upgrades at our LaHave River branch are on schedule and Inerac e-Transfers and online, mobile, and telephone banking are back online!

To understand the full scope of impacts, please review the Member Information Insert

Helpful tips to ensure a smooth transition to our new system

• Online Banking: Log in to online banking with your NEW Member ID and existing Personal Access Code (PAC/password) and change your PAC as prompted.
• Lookup your new Member ID on the letter we sent you in the mail or use this tool to lookup your new Member ID. Please note that this lookup tool only works for personal accounts, and not for business accounts.
• Telephone Banking: You will need your new account number to access telephone banking. This can be found in online banking and the app, or you can call 1-866-230-7700
• Scheduled Transfers and Payments: These may not be viewable in online banking. However, they will be processed and paid as usual.
• Transaction History: To view your transaction history, you may need to view your e-Statements instead of your Account Activity.
• Saved Login Profiles: If you currently have a saved login profile, you may need to forget a memorized login or delete and re-install the mobile app to reset this feature. To reset, select “Remember Me” and name your login profile.
• 2-Step Verification: You will need to reactivate your 2-Step Verification settings as prompted to either your mobile phone number or email address.
• Alerts: Your alerts will need to be reactivated. Set up your security, balance and activity, and member service alerts in online banking.
• Interac e-Transfer: Set up your profile, update your Autodeposit to your new account number, and add your recipient list. Members may experience some slowness in the first few days, but this should go back to normal soon.

Logging into Online Banking for the First Time

• Use your new Member ID and existing Personal Access Code (PAC/password).
• Change your PAC as prompted.
• Enable your 2-Step Verification (2SV) settings to your mobile phone number or email address. 
• Mobile App – Accept the upgrade to your current credit union mobile app.

Additional Features to Set-Up

There are a few recommended and optional features you can set-up now that the upgrade is finished:

• Set up your online banking alerts. 
• Register for Interac e-Transfer®.
• Add your Interac e-Transfer® contacts.
• Set up Autodeposit to your new account number. 
• Re-link your Collabria Credit Card (if available).
• Set up your Online Login Profile by selecting “Remember Me” and name your login profile. 

• Set up your Online Login Profile by selecting “Remember Me” and name your login profile.
• Set up Quickview for up to three accounts from the home screen.
• Set up biometric login, available for Android and iPhone users, through the Settings menu and select “Biometric Setup”.

What’s changed?

• Your personal accounts are consolidated to a convenient single view in online and mobile banking.
• Various online and mobile banking settings have been reset and will require your input upon login.
• Going forward, your loan line of credit (if applicable) will no longer be linked to a chequing account. You are required to transfer directly from your Loan Line of Credit using online, mobile, and in-branch banking.
• Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history.
• Your Savings account interest may be paid on a new schedule.
• If you use the Inter-Credit Union System (ICU), contact us directly to learn about alternatives to avoid a temporary disruption performing transactions at a credit union other than your own.

Additional information